Carpet Cleaners Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Edgware provides carpet, rug, upholstery and related cleaning services within its service area in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Carpet Cleaners Edgware, the provider of cleaning services.

1.2 "Customer" or "you" means the individual or business who requests or receives services from the Company.

1.3 "Services" means carpet, rug, upholstery and other cleaning services provided by the Company, as agreed at the time of booking.

1.4 "Premises" means the property or location where the Services are to be carried out.

1.5 "Technician" means an operative, employee, subcontractor or representative appointed by the Company to carry out the Services.

2. Scope of Services

2.1 The Company provides professional carpet, rug, upholstery and related cleaning services within its designated service area. Details of specific treatments, methods and expected results will be discussed at the time of booking or during the initial assessment.

2.2 The Company reserves the right to decline any job which, in the reasonable opinion of the Company or Technician, is unsafe, unsuitable, outside the scope of our expertise, or where access is unduly restricted.

2.3 The Company does not undertake structural repairs, pest control, plumbing, electrical work or any other services not expressly agreed as part of the booking confirmation.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. By making a booking, you confirm that you are legally capable of entering into a binding contract and that you are the owner, tenant or authorised occupier of the Premises.

3.2 When making a booking, you must provide accurate details of the Premises, the areas and items to be cleaned, parking arrangements, property access arrangements, and any known issues such as stains, damage, odours or health and safety risks.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation and final price if the information initially provided is incomplete, misleading or inaccurate, or if the actual condition or size of the items or Premises materially differs from that described.

3.4 A booking will be deemed confirmed only when the Company has accepted the booking and, where applicable, the Customer has paid any required deposit or pre-payment. The Company reserves the right to refuse or cancel bookings at its discretion.

3.5 The Customer is responsible for ensuring that someone authorised is present at the Premises at the agreed time to provide access and confirm the work to be carried out, unless otherwise agreed in advance.

4. Prices and Payments

4.1 All prices are quoted in pounds sterling unless otherwise stated. Prices may be provided as fixed prices, hourly rates or minimum charges, as advised at the time of booking.

4.2 The Company may require a deposit or full pre-payment to secure the booking. Details of any deposit required will be communicated at the time of booking.

4.3 The balance of any amount due must be paid immediately upon completion of the Services, unless alternative arrangements have been agreed in writing prior to the appointment. For business Customers, alternative payment terms may be agreed at the Company’s discretion.

4.4 Payment methods accepted by the Company will be advised at the time of booking and may include card payments, bank transfers or other common payment options. Cash payments may be accepted at the Company’s discretion.

4.5 The Customer is responsible for any bank charges, card fees or payment processing fees imposed by their payment provider.

4.6 If payment is not received on the day of service or in accordance with agreed payment terms, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, together with any reasonable costs incurred in pursuing payment.

5. Cancellations, Rescheduling and Access

5.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The minimum notice period and any associated charges will be communicated at the time of booking and may vary depending on the type and size of the job.

5.2 As a guideline, where at least 24 hours’ notice is given, the Company will normally allow cancellation or rescheduling without a charge, unless otherwise stipulated for larger or specialist jobs. Short-notice cancellations may incur a fee to cover lost time and scheduling costs.

5.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present (where required) and no alternative access arrangements have been agreed, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.

5.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, severe weather, equipment failure, or access or safety issues at the Premises. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company is not liable for any loss or inconvenience arising from such cancellation or rescheduling.

6. Customer Obligations and Preparation

6.1 The Customer must provide safe and reasonable access to the Premises, including any parking permits or information necessary for lawful parking near the property. Any parking charges incurred in order to carry out the Services may be added to the final bill.

6.2 The Customer is responsible for moving small and fragile items, valuables and personal belongings from the areas to be cleaned. Heavy furniture and large items will only be moved if agreed and if it can be done safely and without risk of damage.

6.3 The Customer must notify the Company of any existing damage, weak seams, fraying, unstable fittings, loose tiles, or other issues that may affect the performance or safety of the Services.

6.4 The Customer must ensure that mains electricity and water are available at the Premises unless alternative arrangements have been agreed. If such utilities are unavailable, the Company may be unable to complete the Services and a call-out fee may be charged.

6.5 Children and pets must be kept away from working areas and cleaning equipment for the duration of the visit and while carpets or upholstery are drying, in order to ensure safety and avoid re-soiling.

7. Service Results and Limitations

7.1 The Company will use reasonable care and skill in carrying out the Services. However, due to the nature of fabrics, fibres, stains and soiling, no guarantee can be given that all stains, marks or odours will be completely removed or that colour fastness or shrinkage will not occur.

7.2 Stain removal and odour treatment results depend on factors such as age and type of stain, previous cleaning attempts, the material of the carpet or upholstery, and underlying conditions. The Technician will advise the Customer where any particular risks are apparent.

7.3 Any estimated drying times provided are approximate and depend on ventilation, ambient temperature, humidity and the type of fibres being cleaned. The Company accepts no liability for any inconvenience arising from longer drying times.

7.4 The Customer accepts that some wear, fading, shading or previous damage may become more visible following cleaning. The Company is not responsible for such pre-existing conditions.

8. Liability and Insurance

8.1 The Company maintains public liability insurance appropriate for its business. Details of cover can be made available upon reasonable request.

8.2 The Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer, from failure to follow the Technician’s instructions, or from failure to comply with these Terms and Conditions.

8.3 The Company’s liability for any proven loss or damage caused by its negligence or breach of contract shall, to the extent permitted by law, be limited to the lower of the cost of rectifying the damage or the total price paid or payable for the relevant Services.

8.4 The Company shall not be liable for loss of profit, business interruption, loss of data, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort or otherwise.

8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

9. Waste Handling and Environmental Compliance

9.1 The Company will manage waste generated during the provision of the Services in accordance with applicable UK waste and environmental regulations.

9.2 General household waste, such as ordinary domestic rubbish or items left behind by the Customer, does not fall within the scope of the cleaning Services unless expressly agreed in advance. Additional charges may apply for removal or disposal of such waste.

9.3 The Customer is responsible for informing the Company of any hazardous substances, contamination or special waste at the Premises. The Company reserves the right to refuse to handle or remove any waste which requires specialist treatment or licensing.

9.4 Where the Company removes any waste arising from the cleaning process, such as collected debris, extracted matter or used materials, it will do so in a lawful manner consistent with relevant waste handling requirements.

10. Complaints and Claims

10.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work, so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.

10.2 The Customer must allow the Company or its representatives access to the Premises for the purpose of investigating and resolving any complaint. Failure to provide such access may limit the Company’s ability to address the issue.

10.3 Any claim for damage must be supported by evidence and reported as soon as discovered. The Company is not responsible for damage reported after items have been further used, cleaned by someone else, or altered in any way following the Company’s visit.

11. Use of Property and Keys

11.1 Where the Customer provides keys or access devices to the Company, these will be handled with reasonable care and returned as agreed. The Customer is responsible for ensuring that keys or access instructions are correct.

11.2 The Company shall not be liable for loss arising from faulty locks, previously compromised security, or issues outside the control of the Technician.

12. Data Protection and Privacy

12.1 The Company collects and processes personal data such as names, addresses, contact details and service information for the purpose of providing and managing the Services, handling payments, and fulfilling legal obligations.

12.2 Personal data will be handled in accordance with applicable UK data protection legislation. Information will not be sold to third parties. It may, however, be shared with service providers or insurers where reasonably necessary for the operation of the business or the handling of claims.

13. Amendments to Terms and Conditions

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The latest version will apply to bookings made after the date of publication of the updated terms.

13.2 Continued use of the Services following any amendments constitutes acceptance of the revised Terms and Conditions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising under these Terms and Conditions.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.

16. Entire Agreement

16.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence or arrangements.

16.2 No variation of these Terms and Conditions shall be effective unless it is expressly agreed in writing by the Company.

17. Third Party Rights

17.1 A person who is not a party to the contract between the Company and the Customer shall not have any rights to enforce any term of these Terms and Conditions under the Contracts Rights of Third Parties Act 1999.